Cancellations & Returns Policy
If you’re not happy with something you purchase from us, for any reason, then you can return it to us within 28 days and we’ll be happy to exchange your item(s) or refund it for you. Items must be unworn, unwashed and in their original condition with all tags intact for lingerie and all seals intact for toys and accessories.
There are a few things we can’t exchange or refund, these are;
- All sex toys, where the packaging/ box has been opened, unless the item(s) are considered damaged or faulty.
- Lingerie, which has been used or where the hygiene seal, tags or labels have been removed.
- Hosiery which has been used and where the seal is broken.
In order for us to process your return, contact us by email and remember to include your full name, address, and order number.
This does not affect your statutory rights.